Return Policy

At Ashario Pets Store, we strive to ensure your complete satisfaction with our products. We understand that circumstances may arise where you need to return an item, and we have designed our return policy to be convenient and hassle-free.

General Returns

If you are unsatisfied with your purchase from Ashario Pets, you may return the product within 14 days of the date of purchase. Please note that returns are subject to the following conditions:

Unused and Resellable Condition

The returned item must be in an unused and re-sellable condition, with all original packaging and tags intact. We reserve the right to refuse returns if the product is not in its original condition.

Proof of Purchase

A valid proof of purchase, such as the order number or purchase receipt, is required for all returns. Please ensure you have the necessary documentation before proceeding with the return.

Damaged or Defective Product

In the unfortunate event that you receive a damaged or defective product, we sincerely apologize for the inconvenience. We will gladly assist you with the return process:

Contact Customer Service

Please reach out to our customer service team immediately upon discovering the issue. They will guide you through the return process.

Return Shipping

For damaged or defective products, Ashario Pets will cover the return shipping costs.

Return Address

All returns should be sent to the following address:

Ashario Pets Store
1111A Finch Ave West Unit #2, North York, ON M3J 2P7

We value your satisfaction and are committed to resolving any issues you may have with your purchase. If you have any questions or require further assistance regarding our return policy, please contact Ashario Pets Store at (647) 564-4433 or email us at info@ashariopets.ca.